Shipping policy

Thank you for visiting and shopping at Micky Mae. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy (within Australia)

Shipment processing time

All in stock orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

All custom order have a 2-3 week processing time. Please contact us if you require a rush order, which will bring the processing time down, but will cost you a additional $10. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 7-10 additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Micky Mae has $10 flat rate standard shipping on all domestic orders. You can now shop in confidence knowing that you won't be hit with a huge shipping fee at the end.  

Shipment method

Estimated delivery time

Shipment cost

Australia Post standard

3-5 business days

$10.00

Australia Post express

2 business days

$13.00

Local Pick Up / Delivery

1-2 business days

Free

 

* Local pick up and delivery is for those in and around the Stanthorpe area - exceptions may be when we are travelling.

 Delivery delays can occasionally occur, these are outside of our control and your first point of call is to Australia Post. Note that we are not located within Australia Post’s Guaranteed Overnight Delivery Network so Express Post items may need an additional day and Express Post items still require the standard processing time, unless you have contacted us for a rush order.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Micky Mae is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Micky Mae is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time

All in stock orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

All custom order have a 2-3 week processing time. Please contact us if you require a rush order, which will bring the processing time down, but will cost you a additional $10. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow 10-20 additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Australia Post International Standard

up to 14 business days

$25.00

Australia Post International Express

up to 7 business days

$45.00

 

Delivery delays can occasionally occur, these are outside of our control and your first point of call is to Australia Post or the shipping company in your country. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Micky Mae is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Micky Mae is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Australia Post to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.